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We win reader a refund for 'complete failure' event after company refused to budge
Reader Ciaran sent in this Money Problem after paying nearly £55 for an event he was forced to leave halfway through...
I purchased two tickets (costing £54.40) from FeverUp for a live jury experience in Manchester. Unfortunately the event was a complete failure due to technical issues that made the interactive element impossible.
The WiFi at the venue wasn't strong enough to support the voting system. This meant the core experience, audience participation - simply didn't happen.
The atmosphere quickly soured, with many audience members visibly frustrated. I left halfway through.
When I contacted FeverUp, they denied me a refund or compensation, and said their terms and conditions said no refunds. Monzo also refused to raise a chargeback.
Megan Harwood-Baynes, cost of living specialist, answers this one... It's so frustrating when an event doesn't go to plan, and it can be easy to think if a company has terms and conditions that state "no refunds" that is it.
But it is not. Find personal finance tips and news in the Money blog Like with most consumer disputes, the first place to start is the Consumer Rights Act (CRA) - this doesn't just apply to goods, but also services - and, crucially, this law supersedes any company policy.
Section 49 of the CRA states that services must be performed with "reasonable care and skill.
Amir Nisi
Creative and experienced content writer with 6+ years of experience lazy to create unique content strategy for News5 to turn website visitors into customers.
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