What's affected by internet outage - all we know so far

Dozens of websites, banks and apps have been affected by a major internet outage.  The problem, which started on Monday morning, is related to an issue at Amazon Web Services (AWS).

As of 5pm (UK time), there were more than 9,300 reports of the Amazon Web Services outage, according to Downdetector, which monitors issues and outages in real-time. After more than nine hours of disruptions, some applications were gradually coming back online by early evening, but AWS said it was still working on recovering connectivity.

Just before midday, AWS said it had fixed the underlying problem, but said it had a backlog the system would need to deal with. Here's what we know so far.

What has been affected? Multiple banks, the UK's Government Gateway services - which is accessed through the Gov.uk website and includes things like HMRC, universal credit and pensions - mobile phone networks and video-chatting platform Zoom are among the websites that reported technical issues. A UK government spokesperson said: "We are aware of an incident affecting Amazon Web Services, and several online services which rely on their infrastructure.

"Through our established incident response arrangements, we are in contact with the company, who are working to restore services as quickly as possible." A Lloyds Bank spokesperson also apologised for issues affecting customers, adding: "We are seeing services coming back online and continue to work to see that happens as quickly as possible." All Amazon products - including Prime Video, Alexa and Amazon Music - have also been affected, as well as the main Amazon website. According to Downdetector, here's a list of all the affected outlets: • Amazon• Amazon Alexa• Amazon Music• Amazon Prime Video• Amazon Web Services• Ancestry• Asana• Atlassian• Bank Of Scotland• Blink Security• BT• Canva• Clash Of Clans• Clash Royale• Coinbase• Dead By Daylight• Duolingo• EE• Epic Games Store• Eventbrite• Flickr• Fortnite• Government Gateway services (including HMRC)• Halifax• Hargreaves Lansdown• Hay Day• Hinge• HMRC• IMDB• Jira Software• Just Eat• Life360• Lloyds Bank• Microsoft 365• My Fitness Pal• Ocado• Peloton• Perplexity AI• Playstation Network• Pokemon Go• Rainbow Six• Reddit• Ring• Roblox• Rocket League• Signal• Sky Mobile• Slack• Smartsheet• Snapchat• Strava• Square• Tidal• WhatsApp• Wordle• Xero• Zoom What has AWS said? AWS confirmed it was suffering from "increased error rates and latencies" for multiple services.

The company said its engineers were "immediately engaged" as soon as they spotted the issue. It said the error was caused by a problem with companies connecting to data services at AWS's data centres in northern Virginia.

There are still some problems with a server service called EC2, or Amazon Elastic Compute Cloud. Steps to resolve these issues resulted in some early signs of recovery across a few data centres, AWS said in an update on its status page.

It said it is taking similar steps at the remaining locations and expects the problems to subside - but did not give a timeline as to how long that could take. It recommended anyone still seeing problems with DynamoDB to "flush their DNS caches.