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From Experience to Excellence, A Veterans Guide to Hospitality That Lasts
Discover the keys to successful bar and restaurant management from a veteran of the industry.
Having spent over four and a half decades in hospitality, Zack Kaplan has experienced it all—from bartender to server, manager, and executive operator for a national brand. Through this book, he delivers invaluable lessons, strategies, and insider insights that enable success in the tough food and beverage arena.
Covering training staff and providing customer service to marketing tactics and operational excellence, this guide equips you with practical resources to develop a robust team, craft unforgettable guest experiences, and boost profitability. Whether you're an aspiring owner, a newbie manager, or a seasoned operator seeking new perspectives, this book encourages a fresh approach to hospitality.
Inside, you'll discover:
•How to select and train the right staff
•Techniques for delivering reliable, standout service
•Established methods for dealing with guest issues
•Effective marketing strategies for today's market
•Financial and operational advice to keep your business thriving
More than a simple manual, this book is a real-world guide brimming with tales, insights, and strategies not found in typical learning settings.
If you aim to create a lasting bar or restaurant, this book is your guide.
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