Enterprise Design, Operations, and Computing

Enterprise Design, Operations, and Computing

This book constitutes the refereed proceedings of the 27th International Conference on Enterprise Design, Operations, and Computing, EDOC 2023, held in Groningen, The Netherlands, during October 30–November 3, 2023.The 12 full papers included in this book were carefully reviewed and selected from 36submissions. They were organized in topical sections as follows: Enterprise Modeling, Enterprise Architecture & Engineering, Model-Based Software Engineering, Enterprise Analysis with Process Mining, Process Improvement & Engineering, and Modeling in an Enterprise Context.

Business Process Management Cases Vol. 2

Business Process Management Cases Vol. 2

This book is a sequel and extension to the book "Business Process Management Cases“, published in its first edition by Springer in 2018. It adds 22 new cases for practitioners and educators to showcase and study Business Process Management (BPM).The BPM cases collection is dedicated to providing a contemporary and comprehensive, industry-agnostic insight into the realities of BPM. In particular it focuses on the lessons that only authentic cases can provide. The experiences documented cover both, the positive impact of deploying BPM as well as the lessons learnt from failed attempts. Each case takes a holistic approach and by doing so, each chapter recognizes that BPM in practice is a multidimensional endeavor covering strategy to operations, systems and infrastructure, governance and culture, models and running processes.This volume also introduces a new device to plan and scope BPM initiatives: the BPM Billboard. The billboard helps professionals to link BPM projects to the corporate strategy and to build the organizational capabilities to reach such strategic directive.Digital technologies do not just facilitate innovative process designs, but enable entire new strategic options. This book provides a contemporary and comprehensive overview of how to create process-enabled strategies in an opportunity-rich environment.Martin Petry, Hilti CIOThis is the first book to present the BPM Billboard – A new management tool to plan and scope BPM initiatives. The Billboard together with the insightful real-world cases offers valuable guidance towards BPM success from a holistic perspective. Gero Decker, Signavio CEO

Contrôle de gestion interactif

Contrôle de gestion interactif

Pour s’adapter aux spécificités des fonctions opérationnelles et des fonctions supports de l’organisation, le contrôle de gestion développe des outils dans une logique interactive : il répond aux besoins de pilotage des managers opérationnels, tout en participant au déploiement de la stratégie et en favorisant la transversalité. Illustré de nombreux exemples et cas d’entreprises, cet ouvrage analyse la contribution du contrôle de gestion :• au pilotage commercial : budget commercial, tableaux de bord commerciaux, yield management…• au management de la supply chain : balanced scorecard, modèle SCOR, tableaux de bord collaboratifs, méthode ABC…• à la gestion des ressources humaines : pilotage des rémunérations et de la masse salariale, tableaux de bord sociaux, bilan social…• au management environnemental : comptabilité de gestion environnementale, analyse des coûts du cycle de vie, tableaux de bord verts…Des cas d’application corrigés sont proposés pour chaque fonction.

Advances in Enterprise Engineering XI

Advances in Enterprise Engineering XI

This book constitutes the proceedings of the 7th Enterprise Engineering Working Conference, EEWC 2017, held in Antwerp, Belgium, in May 2017. EEWC aims at addressing the challenges that modern and complex enterprises are facing in a rapidly changing world. The participants of the working conference share a belief that dealing with these challenges requires rigorous and scientific solutions, focusing on the design and engineering of enterprises. The goal of EEWC is to stimulate interaction between the different stakeholders, scientists as well as practitioners, interested in making Enterprise Engineering a reality.The 12 full papers and 4 short papers presented in this volume were carefully reviewed and selected from 40 submissions. They were organized in topical sections named: formalisms; standards and laws; business processes; normalized systems and evolvability; ontologies; and organization design. 

Ukryty potencjał. Ty też go masz i co z nim zrobisz?

Ukryty potencjał. Ty też go masz i co z nim zrobisz?

Autor bestsellerów Leniwy umysł i Buntownicy opowiada o tym, co możemy zrobić, aby wspiąć się na nieosiągalne dotąd wyżyny i pomóc w tym innym.Nasz świat ma obsesję na punkcie talentu. W szkołach chwalimy utalentowanych uczniów, w sporcie zachwycamy się naturalnymi zdolnościami, w muzyce szukamy cudownych dzieci. Podziwiamy ludzi, którzy mają wrodzoną przewagę nad innymi, i zapominamy zastanowić się nad tym, jaką kto pokonał drogę, aby coś osiągnąć. Tymczasem wszyscy możemy doskonalić się w sztuce doskonalenia się.Bazując na przełomowych wynikach badań, zaskakujących spostrzeżeniach i żywych opowieściach, Adam Grant przedstawia nowy schemat podsycania aspiracji i przekraczania oczekiwań. Prowadzi nas z sali lekcyjnej do sali posiedzeń zarządu, z placu zabaw na stadion olimpijskich, z wnętrza Ziemi w Kosmos. Udowadnia, że miarą postępu nie jest ciężka praca, lecz trwałość wniosków, a o rozwoju świadczy nie skala geniuszu człowieka, tylko charakter, który udało mu się zbudować. Grant pokazuje, jak doskonalić charakter i budować struktury motywacyjne sprzyjające uwalnianiu potencjału. Podpowiada, w jaki sposób projektować systemy, które zapewnią większe szanse ludziom dotychczas niedocenianym i lekceważonym.Wielokrotnie opisywano już nawyki supergwiazd, którym udało się dokonać nadzwyczajnych rzeczy. Ta książka dowodzi, że takie osiągnięcia są w zasięgu każdego człowieka – a prawdziwą miarą potencjału nie jest wysokość szczytu, który udało mu się zdobyć, lecz droga, którą musiał przejść.Ta błyskotliwa książka obala wszystkie nasze dotychczasowe założenia dotyczące doskonalenia się i sukcesu. Żałuję, że nie mogę cofnąć się w czasie, żeby ją sprezentować młodszej wersji samej siebie. Na pewno pomogłoby mi to kroczyć ścieżką postępu z większą radością.– Serena Williams, 23-krotna mistrzyni indywidualnego Wielkiego SzlemaTę książkę powinni przeczytać rodzice, liderzy, trenerzy i członkowie każdej rady pedagogicznej. Adam Grant wyjaśnia, jak bardzo myliliśmy się w kwestii doskonalenia potencjału.— Mark Cuban, inwestor w programie telewizyjnym Shark Tank, właściciel Dallas Mavericks, współzałożyciel Cost Plus DrugsAdam Grant jest psychologiem organizacji na Wharton, gdzie przez siedem lat z rzędu plasował się na czele rankingu najlepszych wykładowców. Jego książki sprzedały się w milionach egzemplarzy, a wystąpienia TED mają ponad 30 milionów wyświetleń. Jest gospodarzem podcastu „Re:Thinking”. Jego pionierskie badania nad motywacją i sensem pozwalają ludziom realizować aspiracje i przekraczać oczekiwania, jakie formułują wobec nich inni. W 2021 roku artykuł o biernym usychaniu zaskarbił sobie uwagę największej liczby czytelników „New York Timesa”.Grant jest zaliczany do najbardziej wpływowych teoretyków zarządzania, znalazł się na liście 40 Under 40 magazynu „Fortune”. Amerykańskie Towarzystwo Psychologiczne (APA) oraz National Science Foundation uhonorowały go nagrodami za wybitne osiągniecia naukowe. Ukończył studia licencjackie na Harvardzie, a stopień doktora uzyskał na Uniwersytecie Michigan. W młodości startował w amerykańskich igrzyskach olimpijskich dla młodzieży w skokach do wody. Mieszka w Filadelfii z żoną i trojgiem dzieci.

Enterprise Design, Operations, and Computing

Enterprise Design, Operations, and Computing

This book constitutes the proceedings of the 26th International Conference on Enterprise Design, Operations, and Computing, EDOC 2022, which took place in Bozen-Bolzano, Italy, in October 2022. The 15 full papers included in this book were carefully reviewed and selected from 48 submissions. They were organized in topical sections as follows: enterprise security; enterprise architecture; business process modeling and monitoring; business process mining and discovery; and process-driven applications.

Lean Lexicon

Lean Lexicon

The latest Lexicon, updated in 2014, contains 60+ graphics and 207 terms from A3 Report to Yokoten. The Lexicon covers such key lean terms as andon, jidoka, kaizen, lean consumption, lean logistics, pull, plan-for- every-part, standardized work, takt time, value-stream mapping, and many more.  The new terms are: Basic Stability Coaching Gemba Walk Huddle Kamishibai Board  Kata Leader Standard Work Lean Management Lean Management Accounting  Lean Startup Problem Solving  Service Level Agreement Training Within Industry (TWI)  Value-stream Improvement  Unlike most other business glossaries in print or online, the Lexicon, introduced in January 2003, is focused exclusively on lean thinking and practice. Like the past four, the fifth edition of the Lean Lexicon incorporates terms and improvement ideas from our customers. We continue to welcome suggestions from the growing lean community in its traditional industries and beyond. Pleases send your comments and improvement ideas to info@lean.org.

Future Skills

Future Skills

The Brand NEW Book from Bernard Marr, bestselling author behind Business Trends in Practice - Winner of Business Book of the Year 2022.Future-proof yourself and develop critical skills for the digital futureThe working world has changed dramatically in the last twenty years and it's going to continue to transform at an even faster pace. How can the average professional stay afloat in an ocean of constant change and technological revolution?In Future Skills: The 20 Skills and Competencies Everyone Needs to Succeed in a Digital World bestselling author and futurist Bernard Marr delivers an engaging and insightful discussion of how you can prepare yourself for the digital future of work. You'll learn which skills will be in the highest demand, why they'll command a premium price, and how to develop them. You'll also find: Strategies for improving human-centered skills, like teamwork and collaboration Straightforward explanations of digital skills, like data literacy and cyber-threat awareness Ways to make yourself an indispensable component of future firms, and practical tips for continuous improvement A can't-miss book for every working professional seeking not just to survive – but to thrive – in the coming years, Future Skills belongs in the libraries of company leaders, managers, human resources professionals, educators, and anyone else with an interest in the future of work and how humanity fits within it.

Making Numbers Count

Making Numbers Count

A clear, practical, first-of-its-kind guide to communicating and understanding numbers and data—from bestselling business author Chip Heath.How much bigger is a billion than a million? Well, a million seconds is twelve days. A billion seconds is…thirty-two years. Understanding numbers is essential—but humans aren’t built to understand them. Until very recently, most languages had no words for numbers greater than five—anything from six to infinity was known as “lots.” While the numbers in our world have gotten increasingly complex, our brains are stuck in the past. How can we translate millions and billions and milliseconds and nanometers into things we can comprehend and use? Author Chip Heath has excelled at teaching others about making ideas stick and here, in Making Numbers Count, he outlines specific principles that reveal how to translate a number into our brain’s language. This book is filled with examples of extreme number makeovers, vivid before-and-after examples that take a dry number and present it in a way that people click in and say “Wow, now I get it!”You will learn principles such as:-SIMPLE PERSPECTIVE CUES: researchers at Microsoft found that adding one simple comparison sentence doubled how accurately users estimated statistics like population and area of countries. -VIVIDNESS: get perspective on the size of a nucleus by imagining a bee in a cathedral, or a pea in a racetrack, which are easier to envision than “1/100,000th of the size of an atom.” -CONVERT TO A PROCESS: capitalize on our intuitive sense of time (5 gigabytes of music storage turns into “2 months of commutes, without repeating a song”). -EMOTIONAL MEASURING STICKS: frame the number in a way that people already care about (“that medical protocol would save twice as many women as curing breast cancer”). Whether you’re interested in global problems like climate change, running a tech firm or a farm, or just explaining how many Cokes you’d have to drink if you burned calories like a hummingbird, this book will help math-lovers and math-haters alike translate the numbers that animate our world—allowing us to bring more data, more naturally, into decisions in our schools, our workplaces, and our society.

The Global Management of Creativity

The Global Management of Creativity

In the past, ‘Global Management’ meant optimizing production and commercialization activities around the world in an international business context. With the emergence and rise of the creative economy, the global game has changed. This book is about the global management of creativity and related innovation processes, and examines how companies, organizations and institutions can foster the transformation of an original idea to its successful execution and international diffusion. The Global Management of Creativity gives a clear framework for analyzing creativeness in organizations in an international context, and pinpointing important key elements that should be tracked. Comprising expert contributions and written by a wide array of leading scholars in economics, management of innovation and creativity, this book is an insightful resource. This volume provides empirical and theoretical material for managers, students and academics in the field of international management of creativity and innovation. It is also suitable for those who are interested in industrial economics, management of technology, and innovation and industrial studies.

KPMG Forensic: Money Laundering at Agnes Insurance

KPMG Forensic: Money Laundering at Agnes Insurance

Agnes Insurance calls in KPMG Forensic to conduct a routine "fraud and misconduct diagnostic" requested by a potential merger partner. The diagnostic reveals a money laundering operation that has gone undetected for several years. The chief financial officer must decide what to do about the money laundering incident as well as how to ensure it does not happen again.

Service Automation in the Public Sector

Service Automation in the Public Sector

This edited volume highlights the latest advances in and findings from research on service automation in public sector organizations. The contributing authors use a mix of social and technological approaches to increase readers’ understanding of public service automation. The respective chapters discuss the automation of services in public organizations from a conceptual standpoint, present empirical examples of automation applications in public organizations, and consider the implementation-related challenges that can arise. The book’s overall goal is to aid and inspire researchers and practitioners to expand their knowledge of service automation in public organizations, while also providing a foundation for policy development and future research.Following a brief introductory chapter, the book addresses major gaps in our current understanding of service automation in public organizations, and provides suggestions for future research. Moreover, it argues that there is a continued need to observe and learn from empirical examples, and a need for more critical studies on the social and societal consequences of increased service automation in public organizations.

Gender and the Public Sector

Gender and the Public Sector

Drawing on sociology and social policy, this intriguing volume considers various aspects of gender and professional identity. Contributors explore the inter-relationship between managerialism, professionalism and gender identity in Britain, and examine the processes and impacts of change on those working in public sector organizations in other countries as they come under varying managerial pressures. The subject is viewed from a variety of perspectives, including feminism and post-modernism.With an international range of contributors, this important book brings together an array of ideas about gender and professionals and provides an important contribution to the growing debates on gender and the workplace. A significant volume for both postgraduates and professionals in the fields of management and business studies, Gender and the Public Sector provides a more sophisticated analysis of international public sector change than is currently available elsewhere.

Suddenly Hybrid

Suddenly Hybrid

Discover the challenges and opportunities of hybrid meetings with this science-based guide from an Emmy-award winning communications expert and renowned organizational psychologistAs remote work becomes less of an unusual exception and more of an everyday necessity, hybrid meetings—meetings in which some attendees are physically present while others are virtually present—are becoming the norm.In Suddenly Hybrid: Managing the Modern Meeting, Emmy award-winning communications expert Karin Reed and veteran industrial and organizational psychologist Dr. Joseph A. Allen deliver a practical and actionable framework for attending, hosting, and managing hybrid meetings. The authors draw from their extensive experience in research and business, as well as firsthand stories and up-to-date studies, to offer a guide that’s grounded in science and proven in the real world. You’ll learn about: Best practices based on research from the height of the pandemic and the unexpected paradigm shifts that resulted The challenges and opportunities presented by the trend towards hybrid meetings New research insights gathered from those early in the transition to hybrid meetings, as well as those who are well on their way to implementing a complete framework Perfect for senior business leaders, managers, and even individual contributors, Suddenly Hybrid: Managing the Modern Meeting is required reading for anyone expected to organize, host, or attend virtual or hybrid meetings in their workplace or school.

Artificial Intelligence in Practice

Artificial Intelligence in Practice

Cyber-solutions to real-world business problemsArtificial Intelligence in Practice is a fascinating look into how companies use AI and machine learning to solve problems. Presenting 50 case studies of actual situations, this book demonstrates practical applications to issues faced by businesses around the globe. The rapidly evolving field of artificial intelligence has expanded beyond research labs and computer science departments and made its way into the mainstream business environment. Artificial intelligence and machine learning are cited as the most important modern business trends to drive success. It is used in areas ranging from banking and finance to social media and marketing. This technology continues to provide innovative solutions to businesses of all sizes, sectors and industries. This engaging and topical book explores a wide range of cases illustrating how businesses use AI to boost performance, drive efficiency, analyse market preferences and many others.Best-selling author and renowned AI expert Bernard Marr reveals how machine learning technology is transforming the way companies conduct business. This detailed examination provides an overview of each company, describes the specific problem and explains how AI facilitates resolution. Each case study provides a comprehensive overview, including some technical details as well as key learning summaries: Understand how specific business problems are addressed by innovative machine learning methods Explore how current artificial intelligence applications improve performance and increase efficiency in various situations Expand your knowledge of recent AI advancements in technology Gain insight on the future of AI and its increasing role in business and industry Artificial Intelligence in Practice: How 50 Successful Companies Used Artificial Intelligence to Solve Problems is an insightful and informative exploration of the transformative power of technology in 21st century commerce.

Managing Human Resources in Asia-Pacific

Managing Human Resources in Asia-Pacific

This book presents an HRM scenario in a number of South-East Asian and Pacific Rim countries. It highlights the growth of the personnel/HR function, the dominant HRM system(s) in the area, the influence of different factors on HRM, and the challenges faced by HR functions in these nations. An excellent addition to this subject area, each chapter ha

The Victorious Attitude

The Victorious Attitude

Like all the Marden books, it contains a sane and helpful philosophy of right conduct.  This book shows the importance of the proper attitude to any successful endeavor. How controlling the mind is the key to success.

Entrepreneurship, Innovation and Sustainability

Entrepreneurship, Innovation and Sustainability

This book addresses the intersection of entrepreneurship, innovation and sustainability (EIS), presenting high-quality research illuminating the relationship between the three fields. The EIS nexus is particularly relevant from a European point of view given the focus of the European Commission on corporate social responsibility (CSR) and sustainability, as well as their prominent role within the European Union in general. Also, the rapid economic growth witnessed especially in the BRIC countries in recent years requires that firms reconcile sustainability aspects with profitability and innovation, and entrepreneurs are seen as key diffusers of these aims. Sustainability requires both radical and incremental innovation at many different levels (technology, product, process, system). In many cases, such innovations come from small and medium-sized enterprises and so the role of the entrepreneur is key to their success.The book is split into six sections. The first section examines the nexus in detail focusing on system-oriented connectivity between sustainability, innovation and entrepreneurship. The second section looks at how to nurture corporate entrepreneurship for sustainability; and the third considers "mature" industries such as automotives, chemicals and electronics and how sustainability aspects can be integrated into innovation process and strategy. The fourth section examines the nexus through the lens of developing countries in Africa. Sustainable entrepreneurship is identified as a hugely beneficial way to foster development. The fifth section of the book concentrates on SMEs; and finally the EIS nexus is approached from a network perspective and focuses on inter-organisational partnerships, which are often an important facilitator or spark for EIS initiatives.This book will prove to be essential for researchers in the EIS nexus and be of invaluable help to practitioners, governments and inter-governmental bodies attempting to encourage sustainable entrepreneurship and innovation.

Leadership Succession: What Can We Learn from the National Hockey League?

Leadership Succession: What Can We Learn from the National Hockey League?

In the study conducted, the authors use a model in which they predict and test for positive, neutral and negative effects on National Hockey League (NHL) teams with previous-season, between-season and within season successions of general managers and coaches. While their study addresses successions in NHL teams, their findings have clear implications for other business organizations. The authors found that control variables aside, in the case of coaches and general managers, a team's performance was related to the particular pattern of succession. Supplemented by a case study on General Dynamics, the authors conclude that long-term performance should improve when new managers have the opportunity to experience how things work in the organization before making changes. If successors are not been given chance to evaluate performance when resources are being taxed, they may make changes that do not use the organization's resources effectively. Furthermore, after a departmental managerial change, senior managers may have to tolerate short-term results while the new manager gains firsthand experience of how the team functions under pressure. The author suggests that senior managers facilitate the opportunity for a between-season period in which the successor can work through the appropriate changes with the departmental team while continuously questioning whether the contracts of lower-level managers correspond to long-term performance gains rather than short-term results.