The Welfare State Crisis and the Transformation of Social Service Work

The Welfare State Crisis and the Transformation of Social Service Work

This book has emerged in response to social service workers' vivid descriptions of changes in the practice of their craft during the past 15 years and to the scanty literature that addressed their concerns. Few works have attempted to explore the interplay between the recent broader changes affecting the welfare state (fiscal crisis, cost containment, privatization, etc) and the restructuring of social service work. Yet, it is clear that the fiscal decisions of the 1980s profoundly affected both the context and content of social service practice. "The Welfare State Crisis and the Transformation of Social Service Work" explores how these larger forces have created significant changes for the line practitioner. The greater push for caseload volume in the face of resource scarcity is redefining service encounters in ways that are more likely to meet the fiscal needs of the agency rather than the service needs of clients and the professional concerns of the worker. In short, the fiscal crisis of the past two decades has placed the enterprise of social services at risk. After empirically documenting the seriousness of the risk, "The Welfare State Crisis and the Transformation of Social Service Work" concludes with an exploration of new social service practice strategies that have the potential to integrate the individual, organization, communal, and social changes necessary for effective service interventions.

International Perspectives on Temporary Work

International Perspectives on Temporary Work

The numbers of workers employed on a temporary basis has grown massively over the last few decades. The benefits to firms of hiring workers on a temporary basis are clear and generally can be reduced to their cheaper short term cost. The status of workers employed in this manner however means that they are less likely to receive the same rights as

Die Löwen-Liga: Verkaufen will gelernt sein

Die Löwen-Liga: Verkaufen will gelernt sein

Die Löwen Lono und Kimba geben täglich ihr Bestes, um als Verkaufsprofis erfolgreich zu sein. Dazu gehören zahlreiche Detailssowie grundlegende Elemente wie Motivation, auch an schlechtenTagen, eine gute Vorbereitung auf die Kundengespräche und dierichtige Strategie am Telefon. Auf der „Jagd nach dem Kunden“zeigen Lono und Kimba, wie man erfolgreiche Präsentationengestaltet, zielorientierte Verkaufsgespräche führt und seine persönlichen Stärken nutzt – aber auch, welche Fallen und Hindernisse dabei auftauchen können. Auf humorvolle Weise werden die Beziehungen zu den verschiedenen Kundentypen – Löwe, Gazelle, Elefant und Affe – beschrieben. Eine kurzweilige Lektüre, die dennoch fundiertes Wissen und zeitgemäße Verkaufsstrategien vermittelt.Auszug aus dem Inhalt• Der professionelle Gesprächsaufbau• Mit der Schmusestrategie durchs Vorzimmer• Keine Jagd ohne AbschlussDie AutorenMartin Sänger gründete die Sänger Trainerteam GmbH und istVerkaufstrainer für namhafte große und kleine Unternehmen.Peter Buchenau ist Vollblutunternehmer, Geschäftsführer, Keynote-Speaker, Autor, Kabarettist und Dozent an Hochschulen.Zach Davis ist Bestsellerautor und Referent mit einem „Infotainmentauf höchstem Niveau“ (Handelsblatt).

Comment en sont-ils arrivés là ?

Comment en sont-ils arrivés là ?

Le terrorisme djihadiste en Europe occidentale est principalement le fait de jeunes européens.Comment certains d’entre eux en arrivent-ils à commettre des attentats-suicides et à se retourner contre la société dans laquelle ils ont grandi ? Comment en sont-ils arrivés là ? Pour répondre à ces questions, Luc Van Campenhoudt, sociologue belge qui a travaillé sur la déviance et la transgression, sur l’insécurité, ainsi que sur le pouvoir dans les réseaux, décrypte dans un style clair et à l’aide de nombreux exemples comment s’opèrent la mobilisation et la radicalisation de ces jeunes. C’est en réalité l’enchaînement de processus relativement banals qui les conduit à commettre ces actes terrifiants.Ce décryptage est une condition indispensable pour lutter contre le terrorisme djihadiste de manière à la fois efficace et juste. Si nous voulons contrer une mobilisation potentiellement à large échelle, nous devons en saisir les ressorts et favoriser des alternatives susceptibles de mieux rencontrer les aspirations des jeunes et les besoins de la société.

Differentiate or Die

Differentiate or Die

A newly revised and expanded edition of the revolutionary business classic, Differentiate or Die, Second Edition shows you how to differentiate your products, services, and business in order to dominate the competition. Veteran marketing guru Jack Trout uses real-world examples and his own unique insight to show you how to bind customers to your products for long-term success and loyalty. This edition includes new case studies, new research, and updated examples from around the world.

Leadership absolu : Les méthodes d'un Navy SEAL pour mener vos équipes vers le succès

Leadership absolu : Les méthodes d'un Navy SEAL pour mener vos équipes vers le succès

Apprenez à décider. Apprenez à prendre les commandes. Apprenez à contrôler vos émotions et à dire la vérité. APPRENEZ À DIRIGER.Le leadership est l’une des aptitudes les plus difficiles à maîtriser ; mais il existe des stratégies et des tactiques, testées et éprouvées sur le terrain, pour mener n’importe quelle équipe au succès.Comment être désigné comme leader ? Quelle communication adopter ? Comment surmonter le syndrome de l’imposteur ? Comment construire une relation de confiance à la fois avec ses supérieurs et ses subordonnés ?Partageant les leçons tirées de sa carrière de commandant des Navy SEALs, Jocko Willink propose une véritable boîte à outils pour devenir le leader que vous avez toujours voulu être. Jocko Willink a fait partie des Navy SEALs pendant vingt ans, gravissant les échelons jusqu’à devenir commandant de la Task Unit Bruiser, l’unité spéciale d’opérations la plus décorée de la guerre d’Irak. Aujourd’hui à la retraite, il anime le Jocko Podcast, et il est devenu un auteur best-seller avec ses livres Responsabilité absolue et Leadership absolu.

Salt Sugar Fat

Salt Sugar Fat

“If you had any doubt as to the food industry’s complicity in our obesity epidemic, it will evaporate when you read this book.”—The Washington Post#1 NEW YORK TIMES BESTSELLER • JAMES BEARD AWARD WINNER • In this “propulsively written [and] persuasively argued” (The Boston Globe) exposé, a Pulitzer Prize–winning investigative reporter uncovers an insidious truth: food companies are deliberately sacrificing our health to raise their own profits.Thirty-eight million Americans have diabetes. One in three adults and one in five kids is clinically obese. Why?Every year, the average American eats thirty-three pounds of cheese and seventy pounds of sugar. Every day, we ingest 8,500 milligrams of salt, double the recommended amount, almost none of which comes from the shakers on our table. It comes from processed food, an industry that hauls in $2 trillion in annual sales. In Salt Sugar Fat, Michael Moss shows how we ended up here. Featuring examples from Kraft, Coca-Cola, Lunchables, Frito-Lay, Nestlé, Oreos, Capri Sun, and many more, Moss’s explosive, empowering narrative is grounded in meticulous, eye-opening research. He takes us into labs where scientists calculate the “bliss point” of sugary beverages or enhance the “mouthfeel” of fat by manipulating its chemical structure, unearths marketing techniques taken straight from tobacco company playbooks, and talks to concerned insiders who make startling confessions. Just as millions of “heavy users” are addicted to salt, sugar, and fat, so too are the companies that peddle them. You will never look at a nutrition label the same way again. A BEST BOOK OF THE YEAR: The Atlantic, HuffPost, Men’s Journal, MSN, Kirkus Reviews, Publishers Weekly

Zero-Resistance Selling

Zero-Resistance Selling

Zero-Resistance Selling is your guide to literally "reprogramming" your own self-image to help you attain your loftiest selling and career goals. You'll find step-by-step strategies to harness the power of your imagination to wipe away resistance to your sales presentations ... become an irresistible "master closer" ... conquer self-defeating habits ... and use stress to your advantage.

Scegli i tuoi nemici con saggezza

Scegli i tuoi nemici con saggezza

C'è differenza tra concorrenti e nemici. I primi sono facili da individuare e tenere d'occhio, conoscendone punti di forza e di debolezza. I nemici, invece, sono tutta un'altra cosa: sono quelli che ci odiano e ci fanno dubitare di noi, e che provano a calpestare i nostri sogni. Quando pensiamo a loro un'emozione ci scuote e promettiamo che non permetteremo a niente, e a nessuno, di fermarci. In Scegli i tuoi nemici con saggezza, Patrick Bet-David insegna a sfruttare questa emozione per muovere le leve che guidano lo sviluppo personale e conducono al successo. Pragmatico e ispirazionale, questo libro va oltre il "come" e scava nel "perché": perché serve una visione a lungo termine; perché bisogna costruire una cultura che faccia venire voglia ai dipendenti di andare oltre i limiti; e in definitiva perché è vitale conoscere il proprio nemico e cosa può insegnarci. Una lettura per visionari, sognatori e leader che desiderano realizzare gli obiettivi più audaci.

Law, Legislation and Liberty, Volume 1

Law, Legislation and Liberty, Volume 1

From a Nobel Laureate economist, “after more than half a century, Rules and Order remains an essential book for anybody interested in politics or law” (EconLib).F. A. Hayek made many valuable contributions to the field of economics as well as to the disciplines of philosophy and politics. This volume represents the first section of Hayek’s comprehensive three-part study of the relations between law and liberty. Rules and Order constructs the framework necessary for a critical analysis of prevailing theories of justice and of the conditions which a constitution securing personal liberty would have to satisfy.

Sales Job Interview Questions and Answers

Sales Job Interview Questions and Answers

Sales Job Interview Questions and Answers: Expert Tips for Acing Your Interview and Landing Your Dream Job" is the ultimate guide for anyone preparing for a sales job interview.In this book, you will find a list of sales job interview questions and answers, along with expert tips and strategies for answering them effectively. The questions are designed to assess your skills, experience, and personality traits that are essential for a successful career in sales.The book offers insights into how to research the company,  provides advice on how to highlight your achievements, demonstrates your communication skills, and shows your passion for sales.With this book, you will learn how to prepare for your sales job interview, how to answer the most challenging questions, and how to make a great impression on the interviewer. You will also find tips on how to follow up after the interview and negotiate a competitive salary.Whether you are a seasoned sales professional or just starting your career, "Sales Job Interview Questions and Answers" is a must-read book for anyone who wants to succeed in sales. With practical advice and real-world examples, this book will help you ace your interview and land your dream job in sales.

Fostering Recovery Through Metaverse Business Modelling

Fostering Recovery Through Metaverse Business Modelling

Through the lens of multi- and interdisciplinarity, this book highlights the potential of progress in cloud computing technologies, metaverse development, and digital transformation in charting a path to economic and social recovery, governance process and societal evolution  enabling to tackle the global polycrises  triggered by the Covid-19 pandemic in 2020. The book is an outcome of the 5th International Conference on Economics and Social Sciences, ICESS 2022, Bucharest, Romania.

The Economics of Artificial Intelligence

The Economics of Artificial Intelligence

A timely investigation of the potential economic effects, both realized and unrealized, of artificial intelligence within the United States healthcare system. In sweeping conversations about the impact of artificial intelligence on many sectors of the economy, healthcare has received relatively little attention. Yet it seems unlikely that an industry that represents nearly one-fifth of the economy could escape the efficiency and cost-driven disruptions of AI. The Economics of Artificial Intelligence: Health Care Challenges brings together contributions from health economists, physicians, philosophers, and scholars in law, public health, and machine learning to identify the primary barriers to entry of AI in the healthcare sector. Across original papers and in wide-ranging responses, the contributors analyze barriers of four types: incentives, management, data availability, and regulation. They also suggest that AI has the potential to improve outcomes and lower costs. Understanding both the benefits of and barriers to AI adoption is essential for designing policies that will affect the evolution of the healthcare system.

Así en la empresa como en la guerra

Así en la empresa como en la guerra

La estrategia bélica como paradigma del triunfo empresarial¿Había pensado alguna vez que el gran fracaso de Bonaparte se debió a una mala gestión de los recursos humanos? ¿O que el imperio de Gengis Khan se disolvió tras su muerte por la ausencia de un presupuesto? ¿O que Marlborough fue un irresponsable al no medir el retorno sobre la inversión? ¿O que en películas bélicas como Black Hawk derribado encontramos lecciones sobre gestión actual de equipos, o en Pearl Harbour, sobre control de costes? La guerra ofrece un caudal inagotable de experiencias organizativas y de liderazgo que pueden ser aplicadas fácilmente a la empresa. Las armas, los ejércitos, las tácticas y las estrategias, la interpretación de los mapas o la necesidad de contar con la dirección de grandes generales, tienen interesantes analogías con la organización de una empresa, la importancia de controlar los costes o crecer con rentabilidad, interpretando adecuadamente las cuentas de resultados.Historiador, alto directivo financiero e investigador del hecho bélico, Antonio Rubio combina en estas páginas sus experiencias personales de años de ejercicio profesional en algunas de las más importantes y emblemáticas empresas españolas con historias militares reales, de las que extrae su personal concepción de una ética de trabajo inspirada en el esfuerzo, la disciplina y el compañerismo, común a la guerra y a la empresa.

The Emerald Handbook of Tourism Economics and Sustainable Development

The Emerald Handbook of Tourism Economics and Sustainable Development

This title in the Building the Future of Tourism series offers a comprehensive overview of the significant challenges faced by the tourism industry in the area of sustainable development.Leading specialists from a range of fields cover a wide spectrum of topics under the main themes of The Economics of Tourism Supply, Tourism Economics at the National, Regional, and Global Level, Tourism Economics and Climate Issues, Economics of Tourism Destination, Socio-cultural Perspective on Sustainable Tourism, and a Futuristic Vision of Tourism Economics.The Emerald Handbook of Tourism Economics and Sustainable Development undertakes both theoretical and empirical research studies using both primary and secondary research methodologies. The issues discussed in this book will be of interest to academics in the tourism and sustainability domains, as well as professionals seeking innovative solutions.

Successful Networking in 7 simple steps

Successful Networking in 7 simple steps

7 simple steps to help you get what you want from networkingNetworking: get it right, and it provides an opportunity for learning and expanding your business contacts. But there are so many ways to get it wrong. Maybe you’ve learnt this the hard way, or maybe you don’t know where to start. Whether you’re setting out into the world of business for the first time, planning a return visit or want to be the best in the job you’re in, this is the book for you.Follow these 7 simple steps to pick your way through the minefield that is networking. We’ll take you from creating new opportunities to maintaining valuable relationships, and show you how to survive any difficult moments along the way.About the authorClare Dignall has worked in both the public and private sectors, in established organisations and challenging start-ups. Clare has taken the negotiating lessons learned in these environments and applied them to the context of working for herself, where good negotiation skills are ever more key to success and sustainability. When authoring this book, Clare used material from Barry Tomalin’s Key Business Skills (HarperCollins 2012) in addition to bouncing ideas off Joe Cairney of Projects on Track, who Clare would like to thank for his insights and enthusiasm. Clare is also the author of the HarperCollins title Can You Eat, Shoot & Leave?, the official companion to Lynne Truss’s bestseller Eats, Shoots & Leaves, as well as Collins Negotiation Skills in 7 Simple Steps.

Summary of Ray Dalio’s Principles for Dealing with the Changing World Order

Summary of Ray Dalio’s Principles for Dealing with the Changing World Order

Get the Summary of Ray Dalio’s Principles for Dealing with the Changing World Order in 20 minutes. Please note: This is a summary & not the original book. The world is quickly changing in remarkable ways that are new to recent history, but in patterns that have happened before. In Principles for Dealing with the Changing World Order (2021), Ray Dalio examines how and why the established world order changed many times in the past. Dalio, a renowned investor, tackles the issues of debt, increasing and decreasing interest rates, and international power struggles. He provides extensive analysis of the rise and fall of significant empires: Dutch, British, American, and Chinese. Based on lessons from history, Dalio offers principles to help readers forecast the future so they can proceed wisely...

How to Hire and Develop Your Next Top Performer: The Five Qualities That Make Salespeople Great

How to Hire and Develop Your Next Top Performer: The Five Qualities That Make Salespeople Great

Over the past four decades, Caliper Consulting has helped more than 23,000 companies worldwide effectively select, develop, and manage people. For most companies, hiring the right employee is a challenge. The Caliper Profile has proved to be over 90% accurate in determining who will become a top performing salesperson. In this practical book, Herb Greenberg, CEO of Caliper and developer of the Caliper Profile, arms managers with everything they need to stop the recruitment revolving door in their companies and to hire the right people the first time, every time, by showing managers how to: • Identify the four proven factors that predict an employee’s success in sales • Outline a proven system for finding, developing, and retaining great salespeople • Follow his expert guidance on job matching, team-building, leadership, and successful sales traits for specific industries Herb Greenberg (Princeton, NJ) is the founder and president of Caliper. A recognized authority on the relationship between personality and performance, he speaks widely and is published extensively, including articles in the Harvard Business Review. Harold Weinstein (Princeton, NJ) is COO of Caliper and an active consultant, writer, and speaker around the world. Patrick Sweeney (Princeton, NJ) is Executive VP of marketing at Caliper where he oversees positioning of the assessment, training, and consulting practices.

Métamorphose de l'économie française, 63-73

Métamorphose de l'économie française, 63-73

1963-1973. En dix ans, l’économie française, stimulée par l’ouverture des frontières, a changé de dimension. L’avenir que lui promettent les futurologues est brillant. Mais cette mutation ne se réalise pas sans heurts. 1963 : la fin de la guerre d’Algérie, un hiver rigoureux, des conflits sociaux et une politique trop téméraire ont précipité la France dans l’inflation. De Gaulle impose à son Premier ministre, Georges Pompidou, et à son ministre des Finances, Valéry Giscard d’Estaing, un plan de stabilisation ; Michel Debré succède à Giscard en 1966 et parvient, mais trop tard, à relancer l’expansion. Depuis, Pompidou et Giscard revenus au pouvoir ont tiré profit des erreurs du passé. Pourtant, l’inflation menace de nouveau. Après “la Percée de l’économie française”, de Jean Lecerf, paru en 1963 dans la même collection, voici donc la “Métamorphose”, récit d’un témoin privilégié qui a vécu au jour le jour cette passionnante aventure, crises monétaires, dévaluation. Son analyse, enrichie des informations directes données par les principaux protagonistes : ministres, chefs d’entreprises, syndicalistes, permet de comprendre l’histoire de ces dix dernières années et par là même de préfigurer l’avenir.

Developments in the Call Centre Industry

Developments in the Call Centre Industry

Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be susceptible to outsourced operations, ICT developments, public sector subsidization of business restructuring and re-location, and cheaper operations elsewhere. This book conducts a thorough analysis of this modern phenomenon.