La Négociation

La Négociation

La négociation est à l’œuvre dans tous les champs de la vie : social, politique, commercial, diplomatique. Elle n’est pas le domaine réservé des seuls experts mais concerne tout le monde, dans l’entreprise, la vie quotidienne, le rapport aux autres. Comme elle ne s’enseigne pas à l’école, chacun s’y essaie quotidiennement. Lionel Bellenger détaille les pratiques et les compétences du négociateur. Il démonte les mécanismes de la négociation, présente les clés d’une négociation constructive et alerte sur les facteurs qui peuvent la conduire à l’échec.

Winning Body Language for Sales Professionals:   Control the Conversation and Connect with Your Customer—without Saying a Word

Winning Body Language for Sales Professionals: Control the Conversation and Connect with Your Customer—without Saying a Word

PROVEN NONVERBAL STRATEGIES THAT WIN SALESWhen you are selling, the way you deliver your message will matter as much as, or more than, what you actually say. In this groundbreaking book, body language guru Mark Bowden teams up with renowned sales trainer Andrew Ford to reveal nonverbal communication skills guaranteed to give you the advantage in every sales situation.Winning Body Language for Sales Professionals reveals the universal body language signals that command instant respect and teaches you how to use them to: Avoid being perceived as just another “salesperson” Earn lasting trust—without saying a word Interpret others’ body language to determine “friends” and “enemies” Create an environment that puts buyers at ease Influence the feelings and behavior of your prospects These are the secrets every salesperson has been waiting for. When you com¬municate in a positive way with your body language, your words hold greater weight than ever—and winning the sale is just a handshake away.

Consumer Behavior in Travel and Tourism

Consumer Behavior in Travel and Tourism

Containing original and previously unpublished theoretical and empirical studies, Consumer Behavior in Travel and Tourism will give professionals, professors, and researchers in the field up-to-date insight and information on trends, happenings, and findings in the international hospitality business arena. A great resource for educators, this book is complete with learning objectives, concept definitions, and even review questions at the end of each chapter. From this book, readers will understand and learn the needs and preferences of tourists and how to investigate the process of destination and product selection to help provide customers with products and services that will best meet their needs.In today's highly competitive business environment, understanding travel behavior is imperative to success. Consumer Behavior in Travel and Tourism brings together several studies in one volume, representing the first attempt to explore, define, analyze, and evaluate the consumption of tourist and travel products. This guide offers essential research strategies and methods that enables readers to determine the wants and needs of tourists, including: discussing and evaluating the main factors that affect consumer behavior in travel and tourism, such as travel motivation, destination choice, and the consequent travel behavior exploring the various decision-making processes of consumers that leads to consequent destination choices through case study analysis and marketing suggestions determining customer expectations of products through a variety of research techniques in order to find ways of improving satisfaction examining selected research tools, such as product positioning and repositioning and using perceptual maps, to evaluate the market implications of using qualitative and/or quantitative research techniques detecting and analyzing the relative roles individual, environmental, socioeconomic, and demographic factors play in choosing travel destinationsFull of detailed charts and graphs, Consumer Behavior in Travel and Tourism illustrates key points to give you a better understanding of important facts and findings in the field.

The 7 Habits on the Go

The 7 Habits on the Go

A Condensed Guide to Improving Personal and Business Health and Reducing Stress“If you follow this simple process, I promise that you will see positive changes in your relationships and find a higher level of personal satisfaction in your life.” ―Sean Covey, author of The 7 Habits of Highly Effective TeensThe world is changing dramatically and it’s easy to be alarmed and lose focus of what matters most. Don’t fall into that trap! Build leadership skills, boost productivity, and learn and apply the time-tested principles of The 7 Habits of Highly Effective People.It’s never too late to develop a growth mindset. Want to discover life-changing habits that will propel you toward a more productive and effective life? This compact adaptation of Stephen R. Covey’s all-time international bestseller, The 7 Habits of Highly Effective People, offers an efficient―yet in-depth―guide to becoming your best self and reaching your goals.Less stress, more success. Readers who have never learned The 7 Habits before―as well as longtime fans who want a refresher―will find wisdom, direction, self-reflection, and life-affirming challenges that easily can be applied to your professional and personal life. The 7 Habits on the Go isn't just a productivity planner or habit tracker. If you’ll devote just minutes each day, you can develop the principles needed to stay proactive and positive.The positive paradigm shifts that The 7 Habits can produce help you:Break free of old beliefsMotivate toward meaningful change.Develop positive behaviors to bring clear communicationIf you’re looking for motivational books, self-improvement books, or business books—or enjoyed How to Win Friends and Influence People, Atomic Habits, or High Performance Habits—then you’ll love The 7 Habits on the Go.

Data Mining for Design and Marketing

Data Mining for Design and Marketing

Data Mining for Design and Marketing shows how to design and integrate data mining tools into human thinking processes in order to make better business decisions, especially in designing and marketing products and systems.The expert contributors discuss how data mining can identify valuable consumer patterns, which aid marketers and designers in de

Fast Track to Business Success (Collection)

Fast Track to Business Success (Collection)

A brand new collection of state-of-the-art insights into business innovation and competitive advantage, from world-renowned experts.Master Powerful New Ways to Manage Innovation, Projects, People, and Performance!Three great books present breakthrough techniques for managing innovation, projects, people, and business performance! Innovation: Fast Track to Success presents a practical framework for identifying new commercial opportunities and developing new and better ways of doing things. This integrated framework helps you get all six key elements of innovation right: planning, pipeline, process, platform, people, and performance. Project Management: Fast Track to Success shows how to adapt and simplify project management tools and techniques to make them maximally relevant to modern business operational activities. Finally, in Managing People & Performance: Fast Track to Success, David Ross shows how to get the best possible performance out of every member of your team, whatever their personality or skillset. Ross shows how to build a high-performance team by gaining deep insight into each individual team member and motivating them to work together to deliver the results you need. Together, these three books will teach you the key skills you need to excel as a manager--and accelerate your career development!From world-renowned leaders in optimizing business performance, including Andy Bruce, David Birchall, Patrick Harper-Smith, Simon Derry, and David Ross

Cytec Industries, Inc.

Cytec Industries, Inc.

In this supplement to American Cyanamid, product 9B04M006, the executive vice-president of agriculture has taken over the chemical division and renamed it Cytec Industries Inc. He took the company public, and working with an underperforming division, narrowed the scope to focus on key profitable segments and in just a few years had increased its market value by 11 times.

Études d'histoire économique

Études d'histoire économique

Cet ouvrage publié en 1971, rassemble plusieurs textes de Jean Meuvret et publiés, pour certains, depuis plus de 25 années : économie et finances de la France durant les dernières années du règne de Louis XIII et pendant la Régence jusqu’en 1648, commerces des grains et farines sous Louis XV, regroupement des biens fonciers et rôle de la moyenne noblesse, subsistance et démographie sous l’Ancien régime, etc.

Thailand: The Road to Sustained Growth

Thailand: The Road to Sustained Growth

Since the mid-1960s, Thailand's growth performance has been exceptional. Although hard hit by the external shocks fo the late 1970s and the early 1980s that proved severely destabilizing to many developing countries, Thailand showed remarkable reslience: price stability was quickly restored, and the Thai economy emerged from this period with strong recovery in growth and investment, in an environment of overall macroeconomic stability. This study examines the evolution of investment and growth and Thailand's macroeconomic and structural policies, with a view to understanding the main factors that have led to this impressive economic performance.

BRICS and MICs: Implications for Global Agrarian Transformation

BRICS and MICs: Implications for Global Agrarian Transformation

The economic and political rise of the BRICS countries (Brazil, Russia, India, China and South Africa), and powerful middle-income countries (MICs) such as Argentina, Indonesia and Turkey, has far-reaching implications for global agrarian transformation. These countries are key sites of agricultural commodity production, distribution, circulation and consumption and are contributing to major shifts in the character of agro-food systems. This comprehensive collection explores these issues through the lens of critical agrarian studies, which examine fundamental social change in, and in relation to, rural worlds. The authors explore key themes such as the processes of agrarian change associated with individual countries within the grouping, the role and impact of BRICS countries within their respective regions, the role of other MICs within these regions and the rising importance of MICs within global and regional agro-food systems. The book encompasses a wide variety of case studies, including the expansion of South African agrarian capital within Africa; Brazil as a regional agro-food power and its complex relationship with China, which has been investing heavily in Brazil; the role of BRICS and MICs in Bolivia’s soy complex; crop booms within China; China’s role in land deals in Southeast Asia; and Vietnamese investment in Cambodia. This book will be of interest to students and researchers of critical agrarian studies, with a focus on BRICS and MICs. It was originally published as a special issue of the journal Globalizations.

Haz más con menos

Haz más con menos

Con Haz más con menos, aprende a aplicar la frugalidad para aumentar la productividad gastando poco y lleva tu trabajo, empresa o negocio al siguiente nivel.Cuando escuchas la palabra innovación, inmediatamente evocas países  desarrollados como Suiza o Estados Unidos, además de lugares y personajes como la nasa, Silicon Valley y Nikola Tesla. Por otro lado, sociedades con recursos más limitados, como las latinoamericanas, son fácilmente excluidas de la definición colectiva de tecnología y progreso.En un mundo donde todo es cada vez más costoso y menos asequible, ¿qué puede hacer un pequeño negocio en la Ciudad de México, Lima o Buenos Aires al lado de gigantes como Apple, Amazon o Alibaba para llegar mejor a su consumidor final? La respuesta: ¡hacer más con menos!Prabhu, Granados, Symmes y Radjou, cuatro de los investigadores con más experiencia en el campo de la innovación frugal, explican la ruta que tomaron empresas como Oxxo, Bimbo y Tesla para aplicar con éxito este principio que puede definir el futuro de la economía mundial. 

China at the Threshold of a Market Economy

China at the Threshold of a Market Economy

This paper reviews China's experience with market-oriented reform since 1978, including domestic reforms, the opening of the economy to foreign trade and investment, and the decentralization of decision making. It identifies special conditions that may have affected China's capacity to implement reforms, assesses the impact of the reforms on the structure of the economy and on its integration into the world economy, examines the effect of the reforms on macroeconomic management and stability, and draws implications for the direction of China's future reform strategy.

Think Like a Freak

Think Like a Freak

The New York Times bestselling Freakonomics changed the way we see the world, exposing the hidden side of just about everything. Then came SuperFreakonomics, a documentary film, an award-winning podcast, and more.Now, with Think Like a Freak, Steven D. Levitt and Stephen J. Dubner have written their most revolutionary book yet. With their trademark blend of captivating storytelling and unconventional analysis, they take us inside their thought process and teach us all to think a bit more productively, more creatively, more rationally—to think, that is, like a Freak.Levitt and Dubner offer a blueprint for an entirely new way to solve problems, whether your interest lies in minor lifehacks or major global reforms. As always, no topic is off-limits. They range from business to philanthropy to sports to politics, all with the goal of retraining your brain. Along the way, you’ll learn the secrets of a Japanese hot-dog-eating champion, the reason an Australian doctor swallowed a batch of dangerous bacteria, and why Nigerian e-mail scammers make a point of saying they’re from Nigeria.Some of the steps toward thinking like a Freak: First, put away your moral compass—because it’s hard to see a problem clearly if you’ve already decided what to do about it. Learn to say “I don’t know”—for until you can admit what you don’t yet know, it’s virtually impossible to learn what you need to. Think like a child—because you’ll come up with better ideas and ask better questions. Take a master class in incentives—because for better or worse, incentives rule our world. Learn to persuade people who don’t want to be persuaded—because being right is rarely enough to carry the day. Learn to appreciate the upside of quitting—because you can’t solve tomorrow’s problem if you aren’t willing to abandon today’s dud.Levitt and Dubner plainly see the world like no one else. Now you can too. Never before have such iconoclastic thinkers been so revealing—and so much fun to read.

Economic Reform in China: A New Phase

Economic Reform in China: A New Phase

China's economic performance hs been remarkable since the the reform process began 15 years ago. Notwithstanding the achievements that have been made, a number of serious problems remain. This papers discusses the current reform program and the effors being made to overcome the structural impediments to growth.

Business Trends in Practice

Business Trends in Practice

WINNER OF THE BUSINESS BOOK OF THE YEAR AWARD 2022!Stay one step ahead of the competition with this expert review of the most impactful and disruptive business trends coming down the pike Far from slowing down, change and transformation in business seems to come only at a more and more furious rate. The last ten years alone have seen the introduction of groundbreaking new trends that pose new opportunities and challenges for leaders in all industries. In Business Trends in Practice: The 25+ Trends That Are Redefining Organizations, best-selling business author and strategist Bernard Marr breaks down the social and technological forces underlying these rapidly advancing changes and the impact of those changes on key industries.  Critical consumer trends just emerging today—or poised to emerge tomorrow—are discussed, as are strategies for rethinking your organisation’s product and service delivery. The book also explores:  Crucial business operations trends that are changing the way companies conduct themselves in the 21st century  The practical insights and takeaways you can glean from technological and social innovation when you cut through the hype  Disruptive new technologies, including AI, robotic and business process automation, remote work, as well as social and environmental sustainability trends  Business Trends in Practice: The 25+ Trends That Are Redefining Organizations is a must-read resource for executives, business leaders and managers, and business development and innovation leads trying to get – and stay – on top of changes and disruptions that are right around the corner. 

ISO 26000

ISO 26000

Over the last ten years, Corporate Social Responsibility (CSR) has grown from being criticised as a management fad to being endorsed as good business practice by the majority of the world's leading companies. It has also become ever more complex; and the majority of companies are now in need of clarity and guidance to actively engage with CSR in practice, to develop strategies that reflect the unique context in which each company operates and to embed CSR within their values.  ISO, the International Organization for Standardization, began developing an International Standard providing guidelines for social responsibility (SR) in 2005. This long-awaited guidance standard was finally published in November, 2010 as ISO 26000. Developed by stakeholders from industry, government, labour, consumers, non-governmental organizations and others, ISO 26000 will almost certainly become the single most authoritative worldwide standard for SR. In only a few years' time, many thousands of organizations around the world are likely to be using ISO 26000 as a foundation for their SR policies.  ISO 26000 is voluntary, and includes no specific requirements; therefore it is not a certification standard. Nonetheless, business users in particular are anxious to measure against the new ISO guideline their current efforts at implementing SR issues within their overall business strategy. Furthermore, many organizations have indicated that they may reformulate current strategies or develop new initiatives based on the content of ISO 26000.  This book, written by international experts who have closely followed the development of ISO 26000, is the first to provide potential users with a comprehensive roadmap to the new standard and a compass to identify where they stand in relation to it now. ISO 26000 defines all of the key terminology of SR, provides advice about the ways in which organizations can identify their social responsibilities and how SR can be integrated not only into companies, but into all types of organizations. It is not another code or norm, but an overarching blueprint for social responsibility.  This book covers all the key content of ISO 26000, examining the development of the standard, the topics covered and how key themes such as stakeholders are dealt with. It is rich in tools and benchmarking exercises, illustrative material, case examples, and help for companies looking to base their CSR policy on ISO 26000. It also contains an overview of the actions and expectations of organizations that wish to work in accordance with ISO 26000.  Timely, detailed and practical, ISO 26000: The Business Guide to the New Standard on Social Responsibility will be an essential resource for the thousands of organizations that need an expert view on how the new standard works, where they stand in relation to it, and how they can work towards developing their CSR efforts in line with its content.

Programmer l'espérance

Programmer l'espérance

Des instruments d'action économique se constituent depuis trente ans : leurs effets ne peuvent devenir manifestes qu'après rassemblement d'un ensemble très lourd d'éléments structurels et institutionnels. Considérée avec scepticisme, cette création est inachevée. Les organismes groupés autour du Plan par lesquels elle a pris forme en France, ne permettaient de gérer naguère qu'une croissance simple, inintelligible du point de vue politique et, de plus, inflationniste. Cependant, développés, ils seraient capables de déterminer une mutation bien plus profonde, orientée vers une démocratie fraternelle. Un tel renouvellement ne fait-il pas écho à l'affirmation centrale de l'Évangile, selon laquelle l'Histoire débouche en effet sur la naissance d'une humanité fraternelle ? Ne marque-t-il pas, aujourd'hui, la voie dans laquelle devrait s'engager tout homme, qui regarde cette espérance comme la seule issue possible dans le drame actuel du monde ? Les deux vues — celle de l'économiste et celle du théologien — se complètent. Dans ses entretiens avec Philippe Dominique, Claude Gruson l'affirme, mais sous condition : c'est par le moyen d'une Europe planifiée, acceptant d'abandonner les disciplines totalitaires du libre échange, qu'une espérance non dérisoire peut être vécue.

Leadership Contract and Essentials

Leadership Contract and Essentials

Leadership Contract and Essentials is the textbook of the classic training program Leadership of FrankinCovey, a leading global training firm. It also includes the most important ideas and insights concerning leadership from Stephen R. Covey, the internationally respected leadership authority and organizational consultant. Great leaders see people as whole and work to unleash their full creative potential. The whole-person paradigm recognizes that human beings are not things that must be motivated and controlled. Instead, people are four-dimensional—body, heart, mind, and spirit. When people are treated as whole people, they volunteer their highest efforts and energies. When people are treated as things, they withhold their full commitment. Great leaders practice the skill-set and tool-set required to unleash people’s highest contribution toward meaningful organizational purposes. The book explains four imperatives to be great leaders. You can expect to get from this book: 1. A vision of what it means to be a great leader and a renewed desire to get there. 2. A radically new paradigm for leading in the Knowledge Worker Age. 3. A powerful framework for solving chronic leadership problems. 4. Practical leadership skills and tools you can use “tomorrow morning.” 5. A specific process and data-based action plan to get you started. In short, you will get the mind-set, skill-set, and tool-set necessary to unleash the talent and capability of your team to achieve your highest priorities.

Time, Work and Organization

Time, Work and Organization

In this book, first published in 1989, the authors have sought to highlight some of the major themes in the study of time and work within separate but related fields of study. A number of common starting points and issues are examined, alongside the various conclusions which different researchers have drawn together. Working together, the four authors have enriched their individual understanding of worktime through exposure to approaches taken by others working within different discipline boundaries. This title will be of interest to students of business studies.

Ecotaxation

Ecotaxation

Ecotaxation covers two distinct ideas. To date, it has largely been associated with the 'polluter pays' principle, in the form of correctional charges imposed on activities which have a demonstrably damaging effect on the quality of life or the environment. The other involves a more ambitious policy shift, aiming to put taxation onto a different basis, away from income and labour, and onto resource-depleting and environmentally damaging activities. By going further, and directing the additional revenue towards environmentally supportive and socially improving ends, it can be part of the fiscal basis for sustainable development.This volume explores the history of both ideas, but with more emphasis on the wider-ranging policy alternatives that ecotaxation represents. The contributors look at the mixed records of the correctional economic instruments which have been introduced, suggesting that unless they are integrated into a more comprehensive package of reforms, they are not likely to have much effect on the direction of an already unsustainable economy. On the other hand, taxation has the potential not only to stimulate sustainable forms of economic activity but also, by lowering the costs of work and employment, to create jobs and greater social justice.At a time when governments' room for manoeuvre is being more and more restricted by conflicting social, economic and environmental commitments and pressures, revenue-neutral ecotaxation has a crucial role to play in reconciling those objectives and putting policy onto a new and lasting footing.