Louder Than Words (Enhanced Edition) (Enhanced Edition)

Louder Than Words (Enhanced Edition) (Enhanced Edition)

“Louder Than Words takes us from an understanding of nonverbal behavior to an understanding of something far more valuable for success—nonverbal intelligence.” — Robert B. Cialdini, author of Influence: Science and Practice “Joe Navarro brings together the art and science of nonverbal communications for the business sector with the edge of a former FBI agent and the insight of a world-class observer.” — Jack Canfield, co-author of The Success Principles Joe Navarro, bestselling author of What Every Body Is Saying and Phil Hellmuth Presents Read ‘Em and Reap and former FBI agent specializing in behavioral analysis, helps you successfully navigate the business world by training your brain to see what others are feeling, thinking, or intending. Job hunters and professionals of every ilk—as well as fans of the hit FOX television series Lie to Me—will find many helpful and effective tips to reading body language and microexpressions in Louder than Words.

Transformational Sales

Transformational Sales

​Inspired by a new, transformative era in human and business relations, this book provides a unique perspective on the business transformation that results from the collaboration between suppliers and their strategic customers. It is all about guiding organizational change and business transformation, starting with sales itself. Companies choosing this approach can make a significant and meaningful difference with strategic customers, moving beyond the competition. By challenging existing business assumptions and creating new perspectives on the marketplace, organizations can increase value across traditional company borders, making the (business) world a better place in the process. Both thought-provoking and practical, this management book integrates academic insights, real life examples and best practices of business transformation. It is a must-read for business leaders aiming to make a difference."Integrating with your strategic customers beyond a transactional sales relationship is key for shaping new markets, developing your brand, and leveraging your strategic relationships. If sales and profitability with strategic accounts are to grow beyond the average, a change in mindset from seeing sales as an “outside” to an “inside” job is required to truly create a win-win relationship. Kotler/Dingena/Pfoertsch’s “Transformational Sales” provides hands-on insights and tools needed for companies who truly want to achieve this transformation." Marc Hantscher, CEO and President Asia-Pacific, BSH Home Appliances Pte. Ltd. Singapore"The more profoundly and systematically B2B companies familiarize themselves with and accommodate their customers’ functional, emotional and strategic needs, the more powerful they are on the market. Top brands are professionally and passionately tuned in to their customers. Sales, Project Management, Marketing, R&D, Production and Purchasing work in concert to drive customersuccess, always with an eye to the future. This book presents illustrative cases, highlighting how champions have scaled up their business." Achim Kuehn, CMO Herrenknecht AG, Schwanau, Germany

La guerra que perdimos

La guerra que perdimos

Un libro que muestra los rastros, los vestigios de un holocausto donde se difuminan los límites, los bandos, las auténticas motivaciones.«Entre las once crónicas que integran este libro la más antigua tiene fecha en 2014 y la más reciente en 2021. Lapso que abarca los años inmediatamente anteriores y posteriores a la firma del Acuerdo de Paz. Varias narran episodios que ocurrieron mucho antes de que gobernante alguno fuera capaz de sentar a los comandantes guerrilleros más ortodoxos y anquilosados a una mesa de negociación. Otras avanzan sobre personas cuyas vidas quedaron transversalizadas por ese acuerdo. Todas pueden leerse como diferentes formas de ser o caer víctima en esta guerra, en medio de las circunstancias específicas de cada territorio.»Este no es un libro sobre la guerra. Ni siquiera es un libro sobre quienes participaron en ella. Tendría que ser, más bien, el relato íntimo de un reportero que se tropieza en cada encrucijada con esquirlas y cicatrices, como quien va recogiendo trozos rotos en cada paraje lejano de la geografía nacional para intentar recomponer algo que se parezca a una explicación.¿Qué les pasó a los colombianos? Quizá sea prematuro ofrecer respuestas, pero ahí están los rastros, los vestigios de un holocausto donde se difuminan los límites, los bandos, las auténticas motivaciones. La guerra es eso que ocurre en otro lado y en otro tiempo: ese pasado que aún se conjuga en presente.

Rise ! Tout dépend de vous

Rise ! Tout dépend de vous

Un jour, tu grandiras, tout dépend de toi  ! Ce petit livre n’est pas un concentré de bon sens ou de bonnes paroles. Au contraire, il ouvre des portes souvent inatteignables en révélant des secrets pour les ouvrir. Par la compréhension des mécanismes psychologiques, l’appropriation des techniques et la volonté de changer, chacun d’entre nous peut se révéler et devenir, non pas ce qu’il peut être mais ce qu’il veut être. Pour cela, il faut maîtriser huit compétences essentielles  : la confiance en soi, le leadership, l’équilibre au quotidien, le stress, la prise de décisions, la résilience et l’optimisme. Huit leçons de vie, intemporelles, à la portée de tous, qui nous feront grandir dans notre vie personnelle et dans notre vie professionnelle.Illustré par des expériences vécues, c’est un livre décapant et enthousiaste

Capital Account Liberalization: Theoretical and Practical Aspects

Capital Account Liberalization: Theoretical and Practical Aspects

Capital account liberalization - orderly, properly sequence, and befitting the individual circumstances of countries- is an inevitable step for all countries wishing to realize the benefits of the globalized economy. This paper reviews the theories behind capital account liberalization and examines the dangers associated with free capital flows. The authors conclude that the dangers can be limited through a combination of sound macroeconomic and prudential policies.

The Phoenix Encounter Method: Lead Like Your Business Is on Fire!

The Phoenix Encounter Method: Lead Like Your Business Is on Fire!

A radical new leadership strategy to transform business as we know it—from a dream team of INSEAD professors and mega-bestselling author Ram Charan The business landscape is littered with the wreckage of companies that crashed and burned when an apocalypse came—in the shape of new competitive technologies, upstart entrants, demographic shifts, and new world orders. Who can feel safe in firestorm change? The authors of The Phoenix Encounter Method don’t advise safety. In fact, their method of leadership thinking requires you to imagine burning your business to the ground—throwing yourself into a firestorm change—and turning the upheaval to your organization’s advantage. It can then rise, phoenix-like, from the ashes, stronger and more powerful than ever. Written with a sense of urgency and purposefully radical provocation, The Phoenix Encounter Method represents the forward thinking of legendary business guru Ram Charan and professors from the senior global leadership program of INSEAD, one of the world’s top graduate business schools. The resulting methodology, based on analysis of thousands of articles, studies, reports, and academic and business practice, was field tested in real-life Phoenix Encounters conducted with more than fifteen hundred senior executives—from startups and family businesses to legacy companies—representing a broad range of industry and sectors in both developed and developing economies. Whatever your sector or industry, if you’re responsible for your organization’s ability to use change as a transformative opportunity, you’ll appreciate the dramatic impact The Phoenix Encounter Method will have on you, your leadership, and your organization.

Sztuka gościnności. Jak zachwycać ludzi i dawać im więcej, niż się spodziewają

Sztuka gościnności. Jak zachwycać ludzi i dawać im więcej, niż się spodziewają

To był eksperyment, który zmienił wszystko. Will Guidara wprowadził pewne zmiany w przeciętnej nowojorskiej brasserie. Wkrótce Eleven Madison Park stała się legendą. Otrzymała cztery gwiazdki od New York Timesa, trzy gwiazdki Michelin, a jedenaście lat później została uznana za najlepszą restaurację na świecie. Co właściwie zrobił Will Guidara? Na pozór nic wielkiego — zadbał o gościnność, tak niezapomnianą i niesamowitą, że aż nierozsądną.

The Baltics: Competitiveness on the Eve of EU Accession

The Baltics: Competitiveness on the Eve of EU Accession

Large current account deficits in Estonia and Latvia, and the continued real appreciation of the exchange rate in Lithuania, have prompted concerns about the competitiveness of the Baltic economies, and called into question the sustainability of their current fixed exchange rate arrangements. Recent external performance, however, appears to be explained more by temporary or cyclical developments than by a deterioration in the underlying competitive position of the Baltic economies. This book assesses the competitive position of the Baltic countries and focuses, in particular, on the viability of the countries' strategy of maintaining their fixed exchange rates on joining the European Union, participating in its exchange rate mechanism, and then adopting the euro at the earliest possible date.

Waschstraßen-Ökonomie

Waschstraßen-Ökonomie

An fast jeder Ausfallstraße der Welt finden wir sie: grell beleuchtete Tunnel, in denen riesige Schaumstoffbürsten rotieren und Autos im Minutentakt säubern. Was wie ein simples lokales Kleingewerbe aussieht, ist in Wahrheit ein extrem hochskaliertes globales Geschäftsmodell. Hinter dem Duft von Heißwachs und dem bunten LED-Licht verbirgt sich eine brutale B2B-Infrastruktur. Die moderne Autowaschstraße ist eine Meisterklasse der Prozessoptimierung, des Upsellings und der Immobilienverwertung. Betreiber verkaufen uns nicht einfach nur sauberes Wasser, sondern das psychologische Gefühl von Kontrolle und Status. Gleichzeitig ist das System so designt, dass teure Zusatzprogramme fast ohne Grenzkosten puren Profit in die Kassen spülen. Dieses Buch zerlegt die geniale Verkaufspsychologie und die straffe Logistik hinter der Waschstraßen-Industrie. Es zeigt, wie das Prinzip der Systemgastronomie auf die Fahrzeugpflege übertragen wurde und warum Private-Equity-Firmen aktuell Milliarden in diesen unscheinbaren Sektor pumpen. Lernen Sie von den unsichtbaren Giganten des Alltagsgeschäfts. Entschlüsseln Sie die Mechanik perfekter Skalierbarkeit und erkennen Sie, wie viel Profit in den banalsten Routinen unserer Gesellschaft steckt.

Création d’un projet dans Microsoft Project

Création d’un projet dans Microsoft Project

Le présent ouvrage s’adresse aux personnes désireuses de s’initier à l’utilisation du logiciel MS Project. Les gestionnaires doivent gérer de la meilleure façon possible des ressources souvent rares et dispendieuses pour réussir leurs projets, selon les contraintes imparties. Lorsque les délais pour réaliser un projet sont serrés et que le nombre d’activités à réaliser pose un défi à la planification des tâches en fonction des horaires contraignants des employés et des capacités financières, l’utilisation des outils de planification, comme le logiciel MS Project, s’impose pour mettre de l’ordre dans l’organisation du projet. Le logiciel MS Project est simple à utiliser, mais exige un apprentissage initial ainsi que la démystification de son interface. Ce manuel vous propose une démarche structurée, une approche pas-à-pas, pour vous familiariser avec ses éléments de base. On y utilise un exemple courant, la construction d’une maison, pour présenter les principales caractéristiques des tâches, la description des divers types de ressources, la production d’un tableau Gantt récapitulatif du projet et la production des principaux rapports de gestion. Grâce à ce livre, il vous suffira de quelques heures pour exploiter tout le potentiel de ce logiciel. À vos claviers, prêts ? Partez !

Dynamic Scheduling With Microsoft Project 2013

Dynamic Scheduling With Microsoft Project 2013

“More than a how-to book, Dynamic Scheduling With Microsoft Project 2013 takes you on a journey from concepts through frameworks and processes and then unleashes the power of Project 2013. Easy to use, the book lays out a solid foundation and the authors masterfully walk you through basic functionality and all the new bells and whistles. Enjoy the ride!” —Scott G. Fass, PMP, Strategy, Operations and PPM Executive Microsoft® Project 2013 is a powerful software tool, and like all tools it requires knowledge and skill to be used to its maximum potential. This fully revised new edition provides users with everything they will need to more easily and effectively manage projects to a successful conclusion. Designed for the busy, practicing project manager, Dynamic Scheduling With Microsoft Project 2013 will help you get up to speed quickly with the new and enhanced features of Project 2013 (including Project Pro for Office 365) and enable you to create effective schedules using best practices, tips & tricks, and step-by-step instruction. Through the use of helpful screenshots, hands-on exercises, illustrations, and review questions, this guide instructs you on how to build dynamic schedules that will allow you to explore what-if scenarios and dramatically decrease the time you spend making static schedule changes. “A must read, reread, and use daily for all project managers” is what PMI’s Project Management Journal had to say about the previous edition. This updated version is even better! Key Features: • Fully aligned with the PMBOK® Guide – Fifth Edition, The Practice Standard for Work Breakdown Structures – Second Edition, The Practice Standard for Scheduling – Second Edition, and The Practice Standard for Earned Value Management – Second Edition by the Project Management Institute • Validated training material for the new Microsoft Certification Exam 74-343: Managing Projects with Microsoft® Project 2013 • Captures the best practices and insights that have been gained from thousands of real-life schedules and years of training project managers across all industries • WAV™ offers downloadable exercise files, a glossary of terms, filters to check your own project, an advance topics appendix, and a solutions manual for college professors available from the Web Added Value™ Download Resource Center at www.jrosspub.com

Abundant Intelligence

Abundant Intelligence

How the rise of AI agents—and other forms of autonomous intelligence—will transform every aspect of how companies create value and compete.Companies have long operated with a basic assumption: intelligence is scarce. Talent is limited, expertise is expensive, and good judgment is hard to scale. But that world is ending.AI agents are bringing a new form of labor into the enterprise—one that can work autonomously, learn continuously, and scale instantly. Their embodied counterparts, from drones to humanoid robots, are doing the same in the physical world. Together, these systems are introducing a new economic reality: cognition is becoming cheap, elastic, and abundant.In Abundant Intelligence, Deloitte's Nitin Mittal and futurist Mike Walsh show what happens when intelligence becomes cheap and widely available. Drawing on inside access to the people leading AI transformations at the world's most powerful companies, they uncover how this shift is challenging every assumption about strategy, productivity, and leadership, and what organizations must do now to stay ahead.As abundance becomes the new normal, the leader's job shifts from collecting intelligence to directing it. Those who learn to harness this expanding workforce of digital labor will unlock new levels of speed, creativity, and advantage. For everyone else, the gap will widen fast.

Swatch and the Global Watch Industry

Swatch and the Global Watch Industry

The efforts of Swatch to reposition itself in the increasingly competitive global watch industry are reviewed in this case. Extensive information on the history and structure of the global watch industry is provided and the shrinking time horizons decision makers face in formulating strategy and in responding to changes in the industry are highlighted. In particular, the case discusses how technology and globalization have changed industry dynamics and have caused companies to reassess their sources of competitive advantage. Like other companies, Swatch faces the difficult task of deciding whether to emphasize product breadth, or focus on a few key global brands. It also must decide whether to shift manufacturing away from Switzerland to lower cost countries like India.

The Clayton M. Christensen Reader

The Clayton M. Christensen Reader

The best of Clayton Christensen’s seminal work on disruptive innovation, all in one place.No business can afford to ignore the theory of disruptive innovation. But the nuances of Clayton Christensen’s foundational thinking on the subject are often forgotten or misinterpreted. To achieve continuing growth in your business while defending against upstarts, you need to understand clearly what disruption is and how it works, and know how it applies to your industry and your company. In this collection of Christensen’s most influential articles—carefully selected by Harvard Business Review’s editors—his incisive arguments, clear theories, and readable stories give you the tools you need to understand disruption and what to do about it. The collection features Christensen’s newest article looking back on 20 years of disruptive innovation: what it is, and what it isn’t.Covering a broad spectrum of topics—business model innovation, mergers and acquisitions, value-chain shifts, financial incentives, product development—these articles illuminate the impact and implications of disruptive innovation as well as Christensen’s broader thinking on management theory and its application in business and in life.This collection of best-selling articles includes: “Disruptive Technologies: Catching the Wave,” by Joseph L. Bower and Clayton M. Christensen, “Meeting the Challenge of Disruptive Change,” by Clayton M. Christensen and Michael Overdorf, “Marketing Malpractice: The Cause and the Cure,” by Clayton M. Christensen, Scott Cook, and Taddy Hall, “Innovation Killers: How Financial Tools Destroy Your Capacity to Do New Things,” by Clayton M. Christensen, Stephen P. Kaufman, and Willy C. Shih, “Reinventing Your Business Model,” by Mark W. Johnson, Clayton M. Christensen, and Henning Kagermann, “The New M&A Playbook,” by Clayton M. Christensen, Richard Alton, Curtis Rising, and Andrew Waldeck, “Skate to Where the Money Will Be,” by Clayton M. Christensen, Michael E. Raynor, and Matthew Verlinden, “Surviving Disruption,” by Maxwell Wessel and Clayton M. Christensen, “What Is Disruptive Innovation?” by Clayton M. Christensen, Michael E. Raynor, and Rory McDonald, “Why Hard-Nosed Executives Should Care About Management Theory,” by Clayton M. Christensen and Michael E. Raynor, and “How Will You Measure Your Life?” by Clayton M. Christensen.

Principles of Knowledge Management

Principles of Knowledge Management

This text provides a comprehensive introduction to the new field of knowledge management. It approaches the subject from a management rather than a highly technical point of view, and provides students with a state-of-the-art survey of KM and its implementation in diverse organizations. The text covers the nature of knowledge (tacit and explicit), the origins and units of organizational knowledge, and the evolution of knowledge management in contemporary society. It explores the implementation and utilization of knowledge management systems, and how to measure their impact, outputs, and benefits. The book includes a variety of original case studies that illustrate specific situations in which the absence or existence of knowledge management systems has been crucial to the organization's actions. Charts and figures throughout help clarify more complex phenomena and classifications, and each chapter includes review questions and a comprehensive index.

Big Data Strategies for Agile Business

Big Data Strategies for Agile Business

Agile is a set of values, principles, techniques, and frameworks for the adaptable, incremental, and efficient delivery of work. Big Data is a rapidly growing field that encompasses crucial aspects of data such as its volume, velocity, variety, and veracity. This book outlines a strategic approach to Big Data that will render a business Agile. It discusses the important competencies required to streamline and focus on the analytics and presents a roadmap for implementing such analytics in business.

L'Organisation du travail

L'Organisation du travail

Les règles essentielles à l’organisation des ateliers de travail se confondent, à beaucoup d’égards, avec les principes généraux de la constitution des sociétés. Je me trouve donc souvent conduit, dans le cours du présent ouvrage, à rappeler ceux de ces principes qui sont contestés de notre temps. Cette obligation m’est particulièrement imposée dans ce premier chapitre : mais ici, comme dans les chapitres suivants, je n’étends jamais ces aperçus au delà des questions usuelles ou des notions générales de géographie et d’histoire, qui sont strictement indispensables à l’exposé de mon sujet.Fruit d’une sélection réalisée au sein des fonds de la Bibliothèque nationale de France, Collection XIX a pour ambition de faire découvrir des textes classiques et moins classiques dans les meilleures éditions du XIXe siècle.

Jak vybudovat úspešný tým

Jak vybudovat úspešný tým

Proč některé skupiny lidí překonají samy sebe a dokáží toho mnohem víc, než byste od jejich členů čekali?•ODKUD POCHÁZÍ SKVĚLÁ KULTURA?•JAK JI VE SVÉ SKUPINĚ BUDOVAT A UDRŽOVAT?•JAK ZMĚNIT KULTURU V TÝMECH, KTERÉ POTŘEBUJÍ OPRAVIT?Nahlédněte do nitra nejúspěšnějších organizací světa – včetně amerických námořních jednotek Navy SEALs, společnosti Google či basketbalového týmu San Antonio Spurs – a odhalte, co stojí za jejich úspěchem.Daniel Coyle demystifikuje proces budování kultury tím, že identifikuje tři klíčové dovednosti vytvářející soudržnost a spolupráci, a vysvětluje, jak se různorodé skupiny učí fungovat jednotně. Na příkladech internetového prodejce Zappos, komediální skupiny Upright Citizens Brigade či odvážného gangu zlodějů šperků autor nabízí konkrétní strategie, které spouštějí proces učení, podněcují spolupráci, budují důvěru a podporují pozitivní změny.Coyle prezentuje a analyzuje užitečné příběhy o selhání, na nichž demonstruje, co nedělat, řeší běžné nástrahy a sdílí rady, jak reformovat toxickou kulturu.KULTURA NENÍ NĚCO, CO JSTE – JE TO NĚCO, CO DĚLÁTE."Na každé stránce najdeme hluboké myšlenky, příběhy, které změní způsob vaší práce, způsob vašeho vedení a váš dopad na svět. Vřele doporučuji, naléhavé čtení."– Seth Godin, autor knihy Proces"Čekal jsem roky, až někdo napíše tuto knihu – v hlavě jsem si ji vysnil jako něco mimořádného. Ale je lepší, než jsem si představoval. Daniel Coyle vytvořil fascinující čtení, demystifikující kouzlo vynikajících týmů. Předčí všechny jiné knihy o kultuře. Rychle si ji přečtěte."– Adam Grant, autor knih Originály a Ještě to promysli"Skvělá knížka, která na konkrétních příkladech nejen ze světa byznysu jasně ukazuje, co může každý z nás udělat pro svůj tým, aby byl výkonnější a lidé v něm zároveň šťastnější."– Michal Šrajer, podnikatel a první český Chief Happiness Officer, spoluzakladatel mezinárodní konference Happiness@Work Live!"Kniha plná inspirativních příběhů, která změní váš způsob vedení lidí. Ať už jste CEO v korporátu, máte restauraci, nebo učíte studenty – vždy vedete tým. Daniel Coyle vám nabídne ty správné a nadčasové ingredience pro jeho správné fungování."– Dušan Murčo, Chief Growth Officer v Behavera, ex- Martinus a Slido, tvůrce RemoteLeader.Me